We require full disclosure of any activities your firm or individuals engage in that fall outside the scope of regulated insurance distribution, enabling us to assess that these activities are structurally segregated, do not cause client confusion, and pose no financial or reputational risk to the regulated business, as required under FCA rules.

Describe your backup procedures for record-keeping outside of our CRM system, and outline your data security protocols for managing client information and business records.

While we will provide a comprehensive, step-by-step procedure, please articulate your understanding of the initial steps and internal governance required upon receiving a client complaint, including the critical factor of timely escalation to the Principal Firm.

We will mandate a step-by-step approval process for all client communications, financial promotions, and advice documentation. From your perspective, what are the key internal checkpoints or safeguards you believe are essential to ensure absolute compliance with ICOBS and the Consumer Duty before any material is issued to a client?

Walk us through the end-to-end sales process, from initial contact to policy placement and ongoing service.

While we will provide essential management training, please outline your proposed method for training and development of your advisers, and the systems you intend to use to monitor and evidence their performance, ongoing competence and knowledge retention.

Use this section to support or provided further details you feel will strengthen you application. Please also use the section to inform us of any additional information you feel we should be aware of (failure to disclose important information may result in your application being stopped).